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Store Policies

Right Brain Armory Policies

Right Brain Armory, LLC reserves the right to refuse service at any time, to anyone as deemed appropriate by Right Brain Armory, LLC staff and owners.

Bringing your Firearm into the Retail Store

We encourage you to feel welcome in bringing your firearms to us at our Retail location in Golden, CO. Whether it be to have gunsmithing work done, have a custom holster made or just to ask a question, we are happy to have you bring your firearm with you. All we ask is that you ensure that the firearm is unloaded prior to bring it into the store and that you either keep the firearm holstered or cased while in the store.

We are strong supporters of the right to both open carry and conceal carry a firearm. We strongly encourage you to exercise your right, but please, please... please...... please keep your firearm holstered at all times! Do not unholster your firearm in the store without permission from the store staff.

Remember, if your gun leaves your holster, so will ours. So lets all stay safe!

Returns, Exchanges and Refunds

All sales of firearms and ammunition are final. There will be no refunds or store credit for firearms or ammunition.

All other items can be returned or exchanged as appropriate with a valid receipt. the receipt must be present when requesting a refund or exchange. All packaging and included parts/items must be present and undamaged. Items with damaged packaging or damaged or missing parts/items cannot be returned or exchanged. Returns in excess of $25 will be assessed a 15% restocking fee.

Background Check Denials and Private Party Transfers

OK folks, this is a potentially complicated, sticky and generally uncomfortable situation when the buyer in a Private Party Transfer does not pass their Background Check. Please understand we do not make the determination if you are approved, denied or delayed. We will do our best to assist you in these situations but please understand our options are limited by Federal and State law or regulations. For a variety of reasons, we are not given the reason for a denial or a delay. All we can see is that the background check was not approved by the Colorado Bureau of Investigations (CBI) and provide you with the appeals documentation CBI provides.

For the buyer who receives a denial for a purchase of a Firearm:

  • You are still responsible for the cost of the CBI fees.
  • We will provide you with the appeal package generated by the CBI InstaCheck system that you must complete and mail to CBI
  • We will hold the firearm(s) for you for up to 45 days free of charge while you appeal the denial. After 45 days we will charge a storage fee of $25/month per firearm effective the date the firearms was received by Right Brain Armory.
  • We can facilitate return shipping to the seller if needed (please see our shipping services HERE) at the expense of the buyer.

Private Party Transfer Denials:

  • You are still responsible for the cost of the CBI fees.
  • So long as the seller is present and does not leave the physical property, in the case of a buyer being denied, the firearm(s) can be returned to the seller without the need for a background check.
  • If the seller leaves the premises, in the case of a buyer being denied, the seller is required to complete and pass a Background check to receive the firearm(s).
  • If by some strange happening, the seller also is denied... well we'll work with you and figure out the best solution for you.

 

Abandoned Firearms

Any firearm left unclaimed at Right Brain Armory for a period greater than 6 calendar months without prior agreement will be considered abandoned. the firearm will be sold to cover storage and administration fees. Right Brain Armory will not provide reimbursement for abandoned firearms at any time.

Notification of receipt of out of State Transfers

We will make two attempts to contact the identified recipient of an firearm that has been transferred to Right Brain Armory. We strongly encourage you to do the following:

  • Ensure the seller/shipper places your contact information in the box. This should include your name and phone number or best way to contact you once your firearm(s) has been received.
  • Ensure you get a tracking number for your shipment and stay up to date on the status and final delivery of your firearm(s). Please feel free to contact us if you see that your item has been delivered if we have not contacted you yet.
  • Please note all firearms transfers shipped to Right Brain Armory will be processed the same day they are received. You will be contacted as soon as we have logged the firearm into our records. Some days that doesn't happen as soon as the item arrives (crazy I know) because we do get busy, but we will contact you as soon as we can.